How We Work
How can I contact you?
Our office opening hours are 9am-5pm Monday to Friday. Please feel free to call us on 01892 890690 or email us at email@example.com.
How do you source your products?
We source the very best British produce from Award Winning British producers who have won Great Taste Awards, World Cheese Awards or Holders of the Royal Warrant, and are proud to be members of the Guild of Fine Food.
How do you deliver?
Delivery is via overnight courier, APC. Standard delivery is between Tuesday – Friday 9am-6pm. As the couriers do not collect over the weekend, regrettably we are unable to offer delivery on Sunday or Monday. There are Saturday deliveries available, however there is an additional cost for this service. Please contact us on 01892 890690 if you wish to discuss this option.
What are the Postage & Packaging costs?
Temperature Controlled Delivery (for chilled items) England, Wales and Scotland (excl. Scottish Highlands and Islands):
- 9am-7pm £7.95
- Before Midday: £13.95
- Before 10am: £17.95
What happens if I’m out when my delivery is attempted?
We operate a ‘no signature required’ delivery scheme. If you are not in, the driver will attempt to leave the parcel in a safe place or with a neighbour. If there is not a safe place then it will be taken to the local post office and a card will be left, saying where the delivery is being held.
Do you offer a next day delivery?
This is often possible, however we work with small, artisan producers who may only deliver on certain days of the week. Please remember some of the products you order will only be made at your request. If you have any urgent queries, please phone 01892 890690.
Can I recycle the packaging?
Yes. In line with our aim of minimizing our impact on the environment and reducing food miles with our ‘one order, one delivery’ policy, our packaging is manufactured from closed cell non-cross linked polyethylene, a material that is fully recyclable; already 60% recycled and fully reusable. The void fill chips are called ‘biofill’ and are made from natural starch, are 100% biodegradable, compostable, and we are told are the secret weapon of fly fishermen! Please do recycle the cardboard outer box. Please re-use the ice packs for your own picnics. The ice packs are filled with purified and distilled water so can be opened and poured down the drain; the plastic can then be recycled.