Delivery, Packaging and General Information
PLEASE DO CALL US ON 01892 890690 IF YOU HAVE ANY QUESTIONS OR WOULD LIKE TO DISCUSS YOUR REQUIREMENTS
Our Chilled Packaging
We deliver the best British artisan produce fresh and chilled to your door. To ensure your order arrives in optimum condition, all fresh food is sent in temperature-controlled boxes with ice packs.
Delivery date request:
If you would like to request a delivery date, please do so in the checkout process and we will confirm this delivery with you by email. Please be advised that your request is subject to confirmation. To ensure you receive the best quality, we order stock fresh from the producers for your order. If you require a next day, or fast turn around please do contact us and we can confirm the stock we have available to deliver your gift.
Standard Delivery
Standard delivery is Tuesday – Friday between 8am and 8pm by APC, DPD or Royal Mail. We would suggest you arrange delivery a day in advance of any special events as we cannot guarantee an early morning delivery.
As the couriers do not collect over the weekend, regrettably we are unable to offer delivery on Sunday or Monday. There are Saturday deliveries available, however there is an additional cost for this service. Please contact us on 01892 890690 if you wish to discuss this option.
Please note that DPD will provide an approximate 1-hour delivery slot in advance to help ensure safe delivery.
What are the Postage & Packaging costs?
Temperature Controlled Delivery (for chilled items) England, Wales and Scotland (excl. Scottish Highlands and Islands):
- 9am-7pm £7.95
- Before Midday: £13.95
- Before 10.30am: £17.95
Temperature Controlled Delivery (for chilled items) The Isle of Wight:
9am-7pm: £14.95 (delivery takes 2 working days)
Temperature Controlled Delivery (for chilled items) Scottish Highlands and Islands, Channel Islands:
9am-7pm: £16.50 (delivery takes 2 working days)
Temperature Controlled Delivery (for chilled items) Northern Ireland:
9am-7pm: £14.95 (delivery takes 2 working days)
Temperature Controlled Delivery (for chilled items) The Isle of Man:
9am-7pm: £14.95 (delivery takes 2 working days)
Regrettably we are unable to offer delivery to the Republic of Ireland.
This cost includes overnight delivery via a courier company, and also covers the chilled packaging, ice packs and recyclable filling (to ensure your parcel arrives in the best condition).
What happens when you have placed your order?
You will receive an email confirming your purchase. A second email will then be sent confirming your delivery date.
General Delivery Information
We deliver usually within a maximum of 5 working days, however in most cases we are able to deliver sooner than this. Please do request a delivery date if you require delivery on a certain date in the Order Comments box on the checkout page.
Next Day Delivery
We are delighted to offer customers a Next Day Delivery Gift Range. Order one of the gifts from this range by 1pm, and kindly request next day delivery in the Order Comments box on the checkout page.
Year-Round Fresh Delivery Guide…
If you do not have a specific delivery date request, items such as Speciality Cheeses or Pork Pies are prepared fresh for your order. You will be informed by email of your delivery date.
Specific Delivery Dates
If you require a specific delivery date simply write the date you would like into the ‘Order Comments’ box on the checkout page and we will do our upmost to fulfil your request, provided it is between Tuesday – Friday. Please note we do not dispatch fresh goods over the weekend for delivery on Monday.
Can I have a Saturday delivery?
Yes, we can offer a Saturday delivery for a £5 supplement. This is a direct cost charged to us from our couriers.
Why do you not deliver on Mondays?
We don’t deliver on Mondays because we will not compromise the quality of the product by leaving your parcel in a delivery warehouse over the weekend. Our deliveries are temperature-controlled and we intend for your order to arrive in the condition in which it was made.
Temperature Controlled Chilled Packaging
All food and hamper orders are packaged in chilled temperature-controlled boxes with bespoke linings and cold gel packs to ensure that your food arrives at the optimum chilled temperature for your enjoyment. Following extensive testing, our packaging has been certified to maintain food at fridge temperature for 48 hours.
Can I recycle the packaging?
Yes. In line with our aim of minimizing our impact on the environment and reducing food miles with our ‘one order, one delivery’ policy, our packaging is manufactured from closed cell non-cross linked polyethylene, a material that is fully recyclable; already 60% recycled and fully reusable. The void fill chips are called ‘biofill’ and are made from natural starch, are 100% biodegradable, compostable, and we are told are the secret weapon of fly fishermen! Please do recycle the cardboard outer box. Please re-use the ice packs for your own picnics. The ice packs are filled with purified and distilled water so can be opened and poured down the drain; the plastic can then be recycled.
Who will deliver?
All deliveries are sent via overnight courier by DPD Local or APC Overnight Couriers. When we send you the email confirming despatch, we will add these details.
Can you deliver to my workplace?
Yes.
Do you offer a timed delivery?
Yes. Before 10:30am and before midday. Please note that we are unable to offer a timed service to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, and the Isles of Scilly. Please note that timed deliveries cannot be guaranteed by DPD or APC given the current Covid-19 situation.
What happens if I’m out when my delivery is attempted?
We operate a ‘no signature required’ delivery scheme. If you are not in, the driver will attempt to leave the parcel in a safe place or with a neighbour. If there is not a safe place then it will be returned to the depot and a card will be left, saying how you can organise redelivery of your parcel.
Overseas Delivery
We are regrettably unable to offer overseas delivery at this time. For more information please do contact the office on 01892 890690.
